Shipping policy

SHIPPING POLICY

All socks are custom-made to order, so every order goes through a production stage before shipping.

• Production time: approximately 15–30 business days after your design and order are confirmed.
• Shipping time: once produced, orders are shipped and delivered within approximately 10–15 business days.
• Estimated total time: from order confirmation to delivery, please allow roughly 25–45 business days.
• Shipping costs: shipping is included in the automatic quote generated by our AI agent when you design your order, so the price you see already covers delivery.
• Tracking: a tracking number is sent to your email once your order ships.
• Carrier: we ship worldwide via DHL.
• Customs & duties: international orders may be subject to import duties or taxes set by the destination country. These charges are the customer's responsibility.
• Delays: we are not liable for delays caused by the carrier or customs once the order has shipped.
• Questions: contact us at contact@socksfactorynow.ai